The ORR Lead oversees readiness assessments, demonstrations, and cutover for Medicaid systems moving from legacy platforms into Gainwell solutions. The role facilitates client readiness sessions, maintains readiness plans and reports, leads project teams, and communicates progress, risks, and issues to stakeholders.
Leads a fully remote team of EDI Helpdesk customer service representatives supporting Montana Medicaid providers and Trading Partners, overseeing daily call center operations, coaching staff, tracking KPIs/SLAs, and resolving escalated EDI and provider inquiries using Microsoft Office and contact center technologies.
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