This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherland’s…
Duties and Responsibilities: Create innovative and effective wellness programs and interventions to encourage positive lifestyle choices and or make recommendations for changes in personal habits; Create awareness of…
Accurately enter, update, and maintain provider information in internal systems Validate provider credentialing data, contracts, and demographic data to ensure accuracy Ensure provider records are in compliance with…
Prepare weekly Sampling Plan and share with the CE team. Ensure that all types of transactions are monitored. Ensure that all the three types of audits are done as recommended by COPC - Live, Recorded and Side-by-Side.…
For our successful client in Sofia — a globally recognized leader in the confectionery and food industry — we are looking for a Customer Consultant with German and English to join their team. 🎯 Your Role As a Customer…
Candidates experience is not relevant to Healthcare R&D Project management. Experience - 3-4 years R&D LCM work experience (Healthcare preferable - Automotive can be considered Education -…
Key areas of responsibilities Understand user requirements and translate to technical design and related artifacts Contributes to Features/User stories and ensure high quality of deliverables Create (detailed) design…
As a Team Manager , you will lead a team of Customer Service Associates supporting a healthcare account. You will be responsible for driving team performance, coaching employees, and ensuring service excellence while…
Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation…
Sutherland Global Services is seeking a Subject Matter Expert with 5+ years of experience in implementing translation and localization platforms for enterprise clients. As a Subject Matter Expert, you'll be the…
Your Role As a German-Speaking Technical Support Specialist – Payments & POS Solutions, you'll be the first point of contact for merchants and business partners, delivering professional technical support for…
10+ years of experience leading and developing product design, including developing part/product with a vendor, with excellent experience in concepts, design, development, verification, validation testing, QMS, and…
The Technical Support Engineer is responsible for providing first-level technical support to customers, drivers, administrators, and internal stakeholders. This role serves as the primary point of contact for…
Sutherland is seeking a motivated and passionate person to join us as an Insurance Customer Care Benefits Advisor . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career…
Sutherland is seeking an experienced Lead Databricks Architect with deep domain expertise in the banking and financial services industry to drive the strategy, design, and implementation of our enterprise lakehouse…
About the Role We are looking for a bilingual Credit Analyst with experience in credit operations, loan origination, underwriting, and credit risk to support Thredd’s clients. This role combines credit process…
We're looking for a Senior IT Help Desk professional to join our organization in Cairo, Egypt. In this role, you will serve as a technical expert and trusted advisor to our end-users, providing comprehensive IT…
Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers…
This is a full-time, on-site role for a Customer Service Agent, located in New Cairo. The Customer Service Agent will manage daily interactions with customers, addressing inquiries, resolving concerns, and ensuring…
As a B2B Enterprise Sales Manager , you will lead a team of sales professionals responsible for generating pipeline opportunities and driving business growth within the enterprise technology space. You will combine…
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