Account Management Associate
Posted Updated
What you’ll do
- Mainly responsible for Account Management (AM) Group KPI in revenue & maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation activities;
- Working closely and coordinating with internal stakeholders in handling service failure, billing issues, customer complaints, and other inquiries;
- Roll out periodic surveys on existing corporate customer cohorts from time to time to identify market insights;
- Collaborate with the marketing department on regular and seasonal campaigns and oversee the overall campaign timeline to ensure the integration plan is finished as committed to expected output quality.
- Others: Ad-hoc tasks/works assigned by Line Manager.
- Work location: Pho Quang Street, Tan Son Hoa Ward, HCMC
- Work time: Monday to Friday (9:00 AM to 6:00 PM)
What we seek
- Self-motivated, proactive, take ownership and personal responsibility;
- Hardworking & friendly team player, enthusiastic and adaptable;
- Fast learner, can-do attitude, straightforward and simplify;
What you’ll need
- Bachelor/ College's degree, preferably in marketing or business related subjects;
- Min 2 years solid experience in working experience in sales, account management, & customer support;
- Good sense with product flow & merchant solutions; high skill in campaign management;
- Able to work independently and work under pressure;
- Proficiency in written Vietnamese & English;
- Hands-on experience with MS Excel, Word and PowerPoint.
Candidate Notice
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As published by lever · 6 questions · 5 written answers
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Written answers (5)
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