Account Manager

Company Description Panoplai is the Human Data Engine—a single platform combining real human insights, validated synthetic personas and digital twins. We help organizations move quickly from raw data to actionable answers by bringing survey collection, data ingestion, enrichment, analysis and interactive reporting into one platform.

Role Description Panoplai is seeking an experienced Account Manager for a remote or hybrid, full time position. This role will own and grow a portfolio of client relationships, serving as the primary point of contact from onboarding through renewal and expansion.

The Account Manager will understand each client’s objectives, drive platform adoption, coordinate internal resources and ensure clients receive meaningful value from Panoplai. The role will also monitor account health and usage, manage regular client communications, address issues across research, product and support teams, and identify opportunities for upselling and account growth.

Qualifications 5+ years of experience in account management, customer success, client services or sales, in SaaS, market research or insights Proven ability to manage, retain and grow client relationships Strong communication, relationship-building and expectation-management skills Commercial mindset with experience identifying renewal and expansion opportunities Ability to understand data-focused products and translate complex capabilities into clear client value Strong organization, problem-solving and cross-functional coordination skills Comfortable working independently in a fast-paced, remote environment Experience with CRM tools and reporting platforms Experience with survey technology, analytics, synthetic data or digital twins is a plus Bachelor’s degree or equivalent professional experience