AFD360 Solution Engineer (Regulated Industries)

• AFD360 is a small, high-impact agentic activation team. We engage when customers have purchased Agentforce and Data 360 but haven’t yet realized value
• We work in the most critical phase of the customer lifecycle — the space between purchase and production — where data readiness, architecture, security and compliance, integration complexity, evaluation, and production hardening consistently prevent customers from seeing results
• Our mission is to prove the path to production, build the customer’s capability to sustain and expand it, and hand off cleanly
• We remove the blockers that most often stall AI deployments
• We are not an implementation team or a long-term execution owner
• We guide, enable, and build the customer’s ability to execute agentic use cases so they can sustain and scale independently
• We measure success by activation outcomes — agents in production with active usage — not by activity
• We’re hiring across two profiles — and the best candidates often blend both:
• Guiders: Expertise in feasibility, activation strategy, orchestration, executive-ready communication, and customer capability development
• Doers: Skilled at removing hard blockers, hands-on agent building, grounding and evaluation, production hardening, and navigating integration realities
• Prove the path to production — Partner with customers to shape use cases that deliver measurable business value, then define a credible, executable path to a production-grade agent with active usage
• Optimize underperforming agents — When live agents aren’t driving value, diagnose what’s broken — instructions, grounding, topics, evaluation — and fine-tune to improve accuracy, adoption, and business impact
• Drive production readiness — Lead grounding and evaluation, guardrails, observability, and runbooks (“trust-by-design”) so agents earn approval and sustain usage
• Build customer capability — Provide hands-on guidance and capability development so customers can run, harden, and expand independently
• Serve as the expert overlay — Unblock decisions, align stakeholders, and drive coordinated C360 orchestration with clean handoffs to FDE, Professional Services, partners, and Success
• Close the ATR → NCR gap — Accelerate adoption and consumption ramp on agents that are live but not yet scaling
• Chart the expansion roadmap — Define the “what’s next” plan: next-best agent, sequencing, dependencies, and the adoption and consumption path that makes expansion inevitable
• Scale what works — Document winning patterns, equip Regulated Industries teams, and feed learnings back to Product and AI SMEs

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

• Minimum of 4 years of professional experience
• B.S. Computer Science, Software Engineering, MIS
• Ability to work as part of a team to solve technical problems in varied political environments
• Solid oral, written, presentation, collaboration and interpersonal communication skills
• Knowledge of related applications, relational databases, and ERP technologies
• Experience working as an architect, solution engineer, implementation architect or developer in a customer facing role that provided differentiated software technology solutions
• Salesforce Certifications