Assistant Manager, Front Office

Assistant Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties

• Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards

• Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan

• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback

• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards

• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

• Handle guests’ mails, messages, and answering phone calls

• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

Qualifications:

• Minimum 2 years of hotel front office experience

• Computer Knowledge, i.e. well versed with windows, internet explorer and word

• Technical Knowledge in Front Office Operations

• Basic Supervisory Skills, verbal and written skills planning, decision making, training and development

• Able to work in a team, i.e. caring about other team members and open towards other nationalities

• Detail-oriented, organized and very flexible with working extended hours

• Able to work under pressure and independently

• Energetic with positive attitude

• Good interpersonal and communication skills