Associate Consultant - Azure
Posted
Are you passionate about helping customers resolve complex technical challenges across Microsoft Azure and Microsoft 365 environments?
Do you enjoy troubleshooting cloud and infrastructure issues while working with cutting-edge technologies?
Are you looking for an opportunity to expand your expertise and collaborate with a global team of cloud professionals?
As an Associate Consultant – Azure & Microsoft 365 Support, you will be responsible for managing incidents and service requests in line with customer expectations and service level agreements. You will act as a trusted technical advisor, supporting customers across Azure and Microsoft 365 platforms while contributing to service excellence and operational success.
Key Responsibilities:
- Manage and resolve incidents, requests, and escalations related to Microsoft Azure and Microsoft 365 services.
- Serve as the primary point of contact for customers regarding Azure-related technical issues and service requests.
- Troubleshoot complex issues across Azure infrastructure, Microsoft Entra ID, Exchange Online, and SharePoint Online environments.
- Collaborate with consultants, engineers, and support teams to ensure timely issue resolution.
- Support Azure services including Monitoring, Log Analytics, Backup, Networking, and platform administration.
- Drive customer communication during critical incidents and provide timely updates throughout the resolution lifecycle.
- Apply advanced troubleshooting techniques to identify root causes and deliver effective solutions.
- Contribute to knowledge-sharing initiatives, technical documentation, and continuous service improvement activities.
- Coach and mentor junior team members by sharing best practices and technical knowledge.
- Ensure all activities are delivered in accordance with established ITIL processes and customer SLAs.