Associate Consultant - M365
Are you passionate about helping customers get the most out of Microsoft 365 and modern workplace technologies?
Do you enjoy solving complex technical challenges while delivering exceptional customer experiences?
Are you looking for an opportunity to expand your expertise across Microsoft 365, security, identity, and endpoint management solutions?
At SoftwareOne, we help organizations unlock the value of cloud and workplace technologies through consulting, support, and managed services. We are looking for an Associate Consultant – Microsoft 365 to support customers in optimizing, managing, and troubleshooting their Microsoft 365 environments while delivering exceptional service and technical expertise. This structure follows SoftwareOne's Job Advert Best Practice guidance by focusing on role purpose, key responsibilities, and essential skills.
As an Associate Consultant, you will work closely with customers and internal teams to support and optimize Microsoft 365 environments. Acting as a trusted technical advisor, you will troubleshoot complex issues, provide guidance across Microsoft 365 workloads, and contribute to customer success through proactive support, collaboration, and continuous improvement.
Key Responsibilities:
- Investigating and resolving complex Microsoft 365 support incidents, ensuring high levels of customer satisfaction and service quality.
- Supporting customers across Microsoft 365 workloads including Intune, Microsoft Entra ID, Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
- Collaborating with colleagues, customers, and Microsoft Support to resolve technical issues and drive timely outcomes.
- Providing technical guidance and knowledge sharing within the team, supporting the growth and development of junior consultants.
- Contributing to automation, process improvement, and operational excellence initiatives across the Microsoft 365 support practice.
- Building expertise across Microsoft 365 technologies, security, compliance, and modern workplace solutions through continuous learning and development.