Associate Principal Engineer - Support Lead - Media Operations
Posted Updated
This position is no longer accepting applications (closed Nov 1, 2026).
Role – Support Lead - Media Operations
Location - Remote Canada
Employment Type – Fulltime / Contractor
Job Overview:
- Experience with Operative's Integrated Broadcast Management System (IBMS), or MediaGenix's WHATSOn or other distribution and scheduling software is a mandatory requirement for this role.
- Experience leading a team of Application Support Analysts -Working knowledge of the Windows operating environment.
- Competency in relational database structures, particularly SQL and Oracle PL*SQL.
- Experience in Service Desk environments and IT ticket resolution workflows -Experience with Service Now, Jira or other ticket management software.
- Experience with process documentation and process documentation tools (such as PowerPoint and Visio).
- Excellent analytical, communication (both verbal and written), facilitation/organizational skills.
- Very strong results with people and thought leadership skills.
- Strategic, innovative thinking and vision.
- Strong business acumen.
- Excellent analytical skills.
- Excellent organizational skills with particular attention to detail.
- Ability to work independently in a fast-paced environment.
- Ability to learn new skills and concepts quickly.
- Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus.
Must have Skills :
- Minimum 10 years of experience.
- MediaGenix's WHATSOn, Media Industry, Scheduling Platform, Integrated Broadcast Management System (IBMS).
Good To Have Skills:
- Integrated Broadcast Management System (IBMS).
- Experience in the Media industry is a plus.
- Solid understanding of technology.
- Undergraduate Degree should be fine.
Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.