Azure Associate Consultant
Posted
- Are you ready to build your cloud engineering career while supporting Microsoft Azure environments and real customer solutions?
- Do you want to develop your expertise through mentoring, certifications, training, and hands-on experience with cloud technologies?
- Is your next step joining a collaborative global team focused on problem-solving, learning, and delivering excellent customer experience?
Practical Information
Location: Romania, Bucharest/Timisoara | Reports to: Lead Expert Managed Operations | Work Arrangement: Hybrid | Visa Requirements: Valid visa for Romania | Language Requirements: English and Romanian | Learn more: softwareone.com
As our new Azure Cloud Support Engineer (L1), you will play an important role in supporting Microsoft Azure environments and helping customers resolve incidents and service requests. You will contribute to service excellence through troubleshooting, investigation, collaboration, and continuous learning while building your cloud engineering expertise. As you gain hands-on Azure experience, you will develop your technical and customer support skills.
Key Responsibilities
- Provide first-line support for Microsoft Azure incidents and service requests
- Troubleshoot technical issues using internal documentation, knowledge articles, and established support processes
- Collect and analyze logs, diagnostics, and other relevant information to support issue resolution
- Maintain accurate updates and documentation within the ticketing system
- Escalate complex issues to senior engineers with clear troubleshooting findings and supporting evidence
- Collaborate with customers and global teams to deliver timely resolutions and contribute to knowledge sharing