B2B SaaS Sales & Customer Adoption Manager
Compensation: ₹6L – ₹12L • No equity
Location: Hyderabad, India Work Mode: Remote, with occasional office visits in Hyderabad Experience: 3–5 years Employment Type: Full-Time
About the Role
We are a growing technology company building a B2B SaaS platform for the North American market.
We are looking for a B2B SaaS Sales & Customer Adoption Manager to help us acquire new business customers, drive subscription sales, and ensure customers and their teams actively use the platform.
This is a high-ownership role combining sales, customer onboarding, account management, and product adoption.
What You’ll Do
- Sell SaaS subscriptions to business customers
- Prospect and develop new business opportunities
- Conduct product demonstrations through phone calls and other communication channels
- Build strong relationships with business owners, managers, and team leaders
- Manage customers from initial conversation through signup and onboarding
- Help customers successfully implement the platform within their teams
- Train and support users to ensure strong product adoption
- Proactively follow up with customers to increase usage
- Monitor customer activity and identify opportunities to re-engage inactive users
- Drive expansion and upsell opportunities within existing accounts
- Build long-term relationships with customers and become a trusted point of contact
- Maintain sales and customer activity in the CRM
- Track key metrics including subscriptions, conversions, active users, usage, retention, and expansion
- Gather customer feedback and work closely with the leadership and product teams to improve the customer experience
What We’re Looking For
- 3–5 years of experience in B2B SaaS sales, inside sales, account management, customer success, or a similar customer-facing role
- Strong experience selling software or technology products
- Excellent English communication skills
- Strong verbal communication and relationship-building abilities
- Confident speaking with business decision-makers
- Strong sales, negotiation, persuasion, and follow-up skills
- Experience managing customers after the sale and driving product adoption
- Comfortable working with sales targets and performance KPIs
- Highly organized and able to manage multiple customer accounts
- Self-driven and comfortable working independently in a remote environment
- Willingness to occasionally visit the office in Hyderabad
Preferred Experience
- B2B SaaS sales experience
- Experience selling to customers in the US or Canada
- Experience with subscription-based software
- Experience in customer onboarding and account growth
- Experience working with CRM and sales engagement platforms
- Experience in an early-stage or high-growth startup
What Success Looks Like
You will own the customer journey:
Prospect → Sale → Onboarding → Adoption → Usage → Retention → Expansion
We are looking for someone who understands that getting the customer to subscribe is only the beginning.
Your goal is to make sure customers get value from the product, their teams actively use it, and the account continues to grow.
Compensation
Competitive salary + performance-based incentives
This is a high-impact role with significant growth potential for the right candidate.
Location requirement: Candidates must be based in Hyderabad and available for occasional office visits.
To Apply: Please submit your resume and a brief introduction highlighting your B2B SaaS sales and customer adoption experience.