Backend Engineer (Ops Engineering)

• Join our growing Ops Engineering team and help build internal tooling and infrastructure that empowers operators at Ramp
• As an internal-facing team, you’ll work directly with our operations teams to design, implement, and scale tools and systems that enable them to serve our customers more efficiently and effectively
• Much of our work involves managing the Retool platform, building custom tooling on top of platforms like Zendesk, developing internal API to support internal operations, and creating operator-facing applications that help our ops teams move faster and deliver better customer experiences
• Ramp is, at its core, an engineering company, and is on a mission to build the best engineering team in the world
• The Ops Engineering team is highly cross-functional, working closely with operations, customer support, and other internal stakeholders to solve a wide range of infrastructure and tooling challenges
• You’ll be working with a nimble team of committed and talented engineers and having a large, long-term impact on technical design and engineering culture
• We are intentionally pushing to use AI to automate workflows end-to-end, reducing manual toil and standardizing patterns across Retool, Zendesk, and our internal APIs
• Design and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences
• Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance
• Build integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflows
• Leverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal tools
• Create data-driven features and analytics that provide operations teams with actionable insights and improved visibility
• Collaborate closely with operations stakeholders to understand pain points, gather requirements, and iterate on solutions that solve real business problems
• Write clean, maintainable, and well-tested code following software engineering best practices
• Participate in code reviews, mentor team members, and contribute to the growth of engineering culture
• Own features end-to-end from design through deployment, monitoring, and iteration based on user feedback
• Participate in an On Call rotation to resolve critical issues impacting internal users

Benefits

• Comprehensive medical, dental, and vision insurance
• One Medical Membership
• 401(k) including an employer match
• Parental leave
• Monthly wellness stipend
• Unlimited PTO
• Relocation support to move to NYC
• WFH stipend
• Pet Insurance

• Our ideal candidate has a strong sense of ownership and enjoys owning projects from inception to scaling them in production
• We value people who take pride in their work, and show an aptitude for learning quickly whether they’re familiar with our stack or not
• Solid understanding of backend architecture, API design, and database systems (PostgreSQL, Redis, etc.)
• Experience building internal tools or working closely with non-technical stakeholders to understand and solve their problems
• Strong product sense and user empathy, with ability to translate business requirements into technical solutions
• Strong proficiency in modern programming languages such as Python, TypeScript/Node.js, or similar
• Familiarity with cloud infrastructure (AWS preferred) and modern DevOps practices
• 5+ years of software engineering experience building and shipping production applications
• Excellent communication skills and ability to work cross-functionally with operations, product, and engineering teams
• Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus
• Demonstrated aptitude for working with AI technologies, including experience integrating LLMs, building AI-powered features, or applying AI to solve business problems
• Experience building full-stack applications with modern frameworks (React, Next.js, or similar for frontend)
• Strong sense of ownership and bias toward action, with ability to move quickly and iterate based on feedback