We are seeking motivated, professional, and customer-focused Bilingual Customer Support & Lead Generation Specialists to join our growing team in Barranquilla.

In this role, you will serve as the first point of contact for customers across multiple communication channels, including phone, email, chat, and SMS. You'll help resolve customer inquiries, schedule appointments, support internal teams, and play a key role in converting inbound inquiries into qualified leads.

This is an excellent opportunity for individuals who have strong communication skills, enjoy working in a fast-paced environment, and are confident speaking with customers in English and Spanish.

What You'll Do

Handle inbound customer inquiries through phone, email, live chat, and SMS
Deliver exceptional customer service and support
Convert inbound inquiries into scheduled appointments
Educate customers on available services and solutions
Coordinate with internal departments to ensure customer needs are addressed
Process appointment scheduling, rescheduling, and cancellations
Create and route support tickets when necessary
Assist internal teams with administrative and customer support tasks
Maintain accurate records and documentation within company systems
Provide professional communication across all customer touchpoints

Schedule

Full-time, on-site position
40-hour workweek across 5 scheduled workdays
2 consecutive days off each week
The account operates 7 days per week between 6:00 AM and 10:00 PM Colombia Time (COT)
Assigned schedules may include weekdays and weekends
Candidates must be flexible to work any shift within the operating hours

Why Join Us?

Stable full-time opportunity
Weekly pay of $230 USD
Supportive team environment
Opportunity to develop customer service and sales skills
Career growth potential
Dynamic and engaging work environment

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

Resume Review (English Resumes Only)
Pre-Screen Questionnaire
One-Way Video Interview
Live Interviews

Important

Please ensure you upload your resume in English. Spanish resumes are not accepted!
This role is only open to candidates who live in Colombia in or near (within traveling distance of) Barranquilla.
Strong English communication skills are essential.

Requirements

What We're Looking For

Fluent English and Spanish communication skills
Excellent spoken and written English
Previous customer service, call center, appointment setting, lead generation, or sales experience preferred
Strong interpersonal and relationship-building skills
Ability to multitask across calls, chats, emails, and internal systems
Comfortable working with CRM platforms, ticketing systems, and online tools
Strong attention to detail and organizational skills
Customer-focused, professional, and solution-oriented mindset
Ability to remain calm and professional in challenging situations
Reliable attendance and commitment to working on-site

10 openings across locations