Bilingual Support Analyst
Posted
Bilingual Support Analyst (Global IT Support - LATAM)
Are you passionate about technology and helping people solve technical challenges?
Do you enjoy delivering outstanding support in a multicultural and fast-paced environment?
Are you looking for an opportunity to grow your IT career while supporting colleagues across the globe?
Do you enjoy delivering outstanding support in a multicultural and fast-paced environment?
Are you looking for an opportunity to grow your IT career while supporting colleagues across the globe?
Join our Global IT Support team and play a key role in ensuring a seamless technology experience for employees across LATAM and beyond. As a Bilingual Support Analyst, you will troubleshoot technical issues, manage access requests, and provide exceptional support while collaborating with global teams in a follow-the-sun model.
Key Responsibilities
- Resolve support requests and incidents through the IT service management platform, ensuring timely communication and resolution.
- Provide technical support for Windows, macOS, Microsoft 365, Teams, Outlook, VPN, and other end-user technologies.
- Manage user accounts, permissions, and access requests within Entra ID and Active Directory.
- Support onboarding and offboarding activities, ensuring employees have the right access and equipment.
- Collaborate with infrastructure and technical teams to investigate and resolve complex issues.
- Create and maintain knowledge articles and documentation to improve support efficiency.