Business Applications Support Specialist

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.
Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.
Responsibilities:
Support and management of the corporate customer communication platform:Set up dedicated email accounts for customers.
Automation rules configuration.
Reports configuration and delivery.
Monitoring and prioritization of new tickets
Processing tasks according to established/documented procedures
Collecting information for escalation to the senior team

Support and management of the internal transportation management systems:Account management.
Provide management of access roles and permissions.
User support.

Qualifications:
English B2+ (Upper-Intermediate).
Solid knowledge of business and task management platforms (e.g., Jira, Zendesk, ClickUp) will be an advantage, as well as experience as a user or support representative.
Basic understanding of CRM system structures.
Proficiency in office applications (Word, Excel, Google Docs) will be an advantage.
Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
Readiness for different time shifts: 14:00–22:00, 15:00–23:00, 16:00–00:00, 17:00–01:00 (Saturday and Sunday are off).

What we offer:
Paid vacation and sick leave.
Healthcare insurance and gym.
Access to professional psychological consultations to support your well-being.
We provide a corporate English tutor to help you level up your communication skills for international projects.
Training and useful experience.
Real career opportunities, paid training.