Business Intelligence Engineer III, Amazon Now
Posted
We are looking for a Business Intelligence Engineer to join the Customer Experience (CX) team at Amazon Now. The BIE will own the end-to-end data ecosystem for CX — building scalable ETL pipelines, automated dashboards, and self-service reporting frameworks that track key metrics across the customer journey including conversion funnels, delivery experience, retention, and NPS. The role involves partnering cross-functionally with Product, UX, Engineering, and Operations teams to define success metrics for feature launches, conduct deep-dive analyses on customer behavior and journey pain points, support A/B experimentation, and build anomaly detection to proactively flag CX degradation.
About the team
Our Quick Commerce team is passionate about solving complex location-based challenges that directly impact millions of customers. We work at the intersection of technology and operations, using advanced geo-spatial solutions to transform the way customers receive their deliveries. Our team combines expertise in product management, engineering, and operations to build innovative solutions that scale globally.
About the team
Our Quick Commerce team is passionate about solving complex location-based challenges that directly impact millions of customers. We work at the intersection of technology and operations, using advanced geo-spatial solutions to transform the way customers receive their deliveries. Our team combines expertise in product management, engineering, and operations to build innovative solutions that scale globally.