Call Center Agent (WFH)
Posted
Be part of a passionate team and create opportunities!
CALL CENTER AGENT (OUTBOUND)
Job Description:
- Outbound calls for surveys, lead generation, event invitation and/or sales
- Inbound calls to resolve customer queries or close lead/sales
- Data entry to update customer relationship management (CRM) software
- Respond to emails
- Create reports using Microsoft Office and Google Drive
- Meet service level agreements set forth
- Perform other duties as assigned
Qualifications:
- Excellent English communication skills
- Typing Speed: at least 40WPM
- Ability to work under pressure
- Ability to multitask, prioritize and manage time efficiently
- Customer orientation and ability to adapt and respond to different types of personalities
- Intelligent
- No BPO experience required; fresh graduates are welcome to apply
MUST HAVE the following equipment:
- Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM
- OS: Windows 10 or higher (MacOS equivalent is allowed)
- Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
- Internet connection: Wired connection; minimum of at least 30 Mbps
- Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord
So, why join us?
- Permanent work-from-home
- Full Time and Long Term Employment
- Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
- Salary will be based on: Skills, Attitude, Performance, Attendance
- Opportunity for regularization and promotion
- US clients
- Shift: Graveyard Monday to Friday, and Saturday as needed
- Scholarship program duration: 8 to 10 days
Salary package structure:
Guaranteed monthly base pay: ₱15,500–₱18,000
Performance-based incentives: up to ₱7,000/month