Captain Waiter/Waitress
Posted Updated
- Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all guest interactions
- Manage floor operations efficiently, ensuring all operating standards align with the Departmental Operations Manual and established service levels
- Assign responsibilities to team members and monitor their performance to maintain service quality and outlet standards
- Maintain the outlet's cleanliness and organisation in both front and back of house areas, liaising with Housekeeping and Stewarding to ensure cleaning schedules are adhered to
- Handle all guest complaints, requests, and enquiries regarding food, beverage, and service with professionalism and discretion
- Oversee inventory management, including monthly and quarterly checks on operating equipment and supplies, and control requisitioning and storage procedures
- Liaise with Kitchen and Beverage departments on daily operations, quality standards, and promotional activities
- Ensure strict adherence to cashiering procedures and financial controls
- Maintain effective working relationships with all departments and contribute to departmental communications meetings
- Undertake reasonable tasks as assigned by the Food and Beverage Department and perform all duties with maximum efficiency and productivity
- Has 3-4 years' experience in 4-5 star Hotel
- High School/Diploma or Degree in vocational hospitality
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21