Customer Experience Task Specialist
How you will achieve success:
- Executing channel tasks to high quality, completion, training, and coaching team members to do the same
- Managing task coverage needs and team member task performance to achieve task SLA goals and workforce handle times
- Identifying and implementing efficiencies within task processes that improve speed to resolution, drive scalable growth, and reduce customer pain points.
- Evaluates the impact our task processes have on the overall business and reports critical success metrics that help us understand the health of the task besides SLA completion.
- Communicates with leadership task health progress and in-flight actions.
What experiences will help you in this role:
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Strong organizational skills, attention to detail, and ability to manage multiple, competing priorities simultaneously
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Action-oriented and persistence to drive solutions
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Communicates effectively (confidence, urgently, following up, aligning right stakeholders)
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Understands basics of major Microsoft applications and basic excel navigation (tables, pivots, trackers)
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Possesses strong knowledge of customer service processes
As published by lever · 7 questions · 3 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL, Other website, Which gender do you identify as?, Which category below includes your age?, What is your ethnicity? Select all that apply, Military Status, Voluntary Self-Identification of Disability
Short answers (2)
- If you selected "Spreetail Employee" - please tell us who so we can say thank you! optional
- If you selected "other" - please list below. optional
Pick from a list (2)
- Are you willing to work US Central Time Monday through Friday 8am to 5pm ?
- Please select the primary reason. optional
Written answers (3)
- Do you have marketplace/channels ecommerce domain experience?
- Do you have Excel experience? How would you rank yourself out of 10?
- What are you targeting for a salary?