Claims & Injury Manager

To oversee and coordinate the claims and injury management function for relevant portfolio. This will include but is not limited to; strategic claims and incident management, ensuring appropriate medical treatment, return to work and all other aspects of injury management and workers compensation services. This will be done in consultation with internal and external stakeholders in a timely manner and in accordance with legislative requirements and Company Policies and Procedures. Will work in close collaboration with the General Manager Workers Compensation & Injury Management in providing leadership to the injury management team to engender a high performance culture and commitment to goal achievement. Based at a Sodexo Support Centre, this role provides support to regional areas and travel may be required.

Job Scope
Ensure Corporate, Legislative and Regulatory obligations are adhered to and breaches reported
to General Manager Workers Compensation & Injury Management

Influence and negotiate with key stakeholders to achieve desired outcomes associated with injury
and illness

Demonstrate leadership to department staff to successfully implement strategies to achieve
improvements and best practice in management of personal injury and illness, cost outcomes
and safety performance.

Responsibilities
Plan, develop and implement pro-active injury management and rehabilitation strategies
Ensure and deliver business support in line with the injury management and fitness for work
framework

Ensure a consistently high standard of injury, claims and people management is maintained in
achievement of departmental and company goals.

Assist with managing change and encourage staff team members to contribute to improvement
initiatives and a continuous improvement philosophy

Communicate, influence and negotiate with key stakeholders to achieve best possible outcomes
and minimise injury and illness costs

Provide analytical reports to leadership and operational teams to assist with incident analysis and
mitigation

Ensure legal compliance with existing and proposed legislation associated with injury
management and fitness for work

Actively participate and take a leadership approach in claim reviews with insurer on a regular
basis

Ensure appropriate escalation and reporting to internal and external stakeholders in required
timeframes

Authorise and process weekly compensation payments ensuring timely reimbursement from
Insurers

Ensure external or outsourced injury management support is kept abreast of internal changes
Support development and delivery of the internal injury management training package ensuring
training presentation is current, sessions planned in advance and attendee records are updated.

Contribute to department planning and budgeting process

Manage claims staffing model including recruitment, retention, training and competency
development to ensure sufficient and appropriate resources to manage the injury management
process and to achieve required outcomes

Encourage, develop and prepare individuals for succession planning and future development
opportunities

Support annual insurance renewals to ensure current workers compensation endorsed policy
certificates are in place.

Proactively encourage an environment of wellbeing across the business

Degree in Allied Health or similar (Occupational Therapy, Physiotherapy, Exercise Physiology, Workplace Health & Safety)

Experiences
Minimum 5 years’ experience in workers compensation claims and injury management

Knowledge & Skills
Comprehensive knowledge of Workers Compensation legislation across all jurisdictions
Experience in team leadership
Experience in workplace training
Knowledge of SolvInjury system
Timely record-keeping skills with attention to detail;
Excellent written and verbal communication skills
Excellent analysis, negotiation and decision making skills
Strong initiative and able to work autonomously;
Strong understanding of Microsoft Office suite (Excel, Word, PowerPoint, Outlook)

Why choose Sodexo?
Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.
At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!