Client Service Associate
Posted Updated
IGL 4 US is seeking a Client Service Associate to join our Cincinnati team.
In this role, you will support clients throughout their experience with the company, answer questions, provide information, assist with service-related requests, and help ensure every interaction is handled professionally and efficiently.
This position is ideal for someone who is organized, approachable, solution-oriented, and interested in building valuable communication and client service skills.
Responsibilities
- Assist clients with questions, requests, and general service needs
- Provide accurate and professional information regarding company services
- Maintain clear and friendly communication with clients
- Help resolve concerns and identify appropriate solutions
- Maintain organized client information and service records
- Coordinate with team members to ensure client needs are addressed efficiently
- Follow up with clients when necessary
- Support daily client service and administrative operations
- Contribute to maintaining a positive and professional client experience
- Develop strong knowledge of company services and internal processes
- Strong verbal and written communication skills
- Professional and positive attitude
- Strong interpersonal and customer service skills
- Ability to remain organized while managing multiple responsibilities
- Good problem-solving and decision-making abilities
- Comfortable working independently and as part of a team
- Attention to detail and ability to follow established procedures
- Willingness to learn and develop new skills
- Reliable, adaptable, and motivated to grow professionally
- Competitive salary of $39,000 – $43,000 per year
- Full-time employment
- Professional training and skill development
- Opportunities for career growth and advancement
- Supportive and collaborative work environment
- Opportunity to strengthen communication, client relations, and problem-solving skills
- Hands-on experience within a growing organization
- Potential to take on additional responsibilities as you develop within the company