Collection Assistant

• Manage an assigned portfolio of overdue motor hire purchase accounts across various delinquency buckets.

• Contact customers via calls and messages to recover outstanding installments.

• Negotiate repayment plans, restructures, and settlements within approved guidelines, and monitor adherence to agreed arrangements.

• Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases, including voluntary surrender and shortfall recovery after vehicle disposal

• Maintain accurate, timely records of all collections activities, payment arrangements, and account statuses in the system.

• Recording payment information: responsible for recording payment information, updating account details, and maintaining accurate records of all interactions with customers.

• Any other ad hoc duties

• 1 to 2 years of collections / debt recovery experience, preferably in motor hire purchase.

• Strong negotiation skills and composure in difficult conversations

• Meticulous with records and follow-up

• Intermediate Excel knowledge

• Able to work independently while collaborating with various departments and stakeholders

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