Collections Analyst

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. As Collections Analyst, you are responsible for handling OTC transactional tasks in the area of credit management, document validation, order processing, cash collection, and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures, and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.

• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
• Independently collect past due invoices by contacting customers via phone, email, or portal
• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
• Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
• Preparation of weekly aging report and prioritize accounts based on overdue status.
• Account review for credit limit request and delivery order releases. Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 Yrs of work experience. At least > 2 years in Account Receivable processes. At least 2-year experience in BPO setting. Excellent understanding or working knowledge of general finance and various finance concepts and principles. Advanced knowledge and understanding on Order and Credit Management, Collections and Disputes/Deductions Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, Salesforce or any large-scale ERP system is an advantage. Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management. Team Player - Experience in participating and collaborating in team meetings to gather/share information Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness. Strong problem solving and analytical skills, results – oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill Excellent written, oral, and interpersonal communication skills. Advanced knowledge and skills in MS Excel. At least 2 years of accumulated experience in hard core collection preferably, business to business collections (B2B). At least 2 years of accumulated experience in collections support (voice-support) is required At least 2 years of accumulated experience in disputes management is required. Strong exposure to end-to-end Accounts Receivable process, specifically in processing of claims, credit/debit memo, recall, billing deductions and freight liability for lost and/or damaged. Philippines Enterprise Operations Hybrid Professional Naga City, PH Naga City (0856) IBM Business Services Accounts Receivable Analytical Skills Business Process Outsourcing Business-to-business Credit Credit Management Economics Enterprise Resource Planning Finance Freight Interpersonal Communication Invoicing Liability Insurance Maintenance Management Negotiation Order Management Problem Solving Software Accounting Billing Oracle SAP Business Performance Measurement Salesforce Cash Application