Conversational AI / CCAI Engineer

Compensation: ₹35L – ₹40L • No equity

Main Skills: - GCP, REST API, FastAPI, Node.js/Java, Dialogflow , CCAI Platform, Job Description: - Generic Skills (Must Have) Backend webhook development using REST APIs, FastAPI, Node.js, or Java. Intent, entity, flow, page, route, fulfillment, state management. Contact-center integration, telephony, IVR, and handoff to human agent. NLU testing, conversation testing, and regression testing. Bot security: Bot governance, safety, and conversation guardrails. GCP Skills (Must Have) Dialogflow CX : Alternative conversational AI platforms: Amazon Lex, IBM Watson Assistant, Rasa, Kore.ai, or equivalent. CCAI Platform : Alternative contact center platforms: Genesys, NICE, Amazon Connect, Five9, Avaya, Twilio Flex, or equivalent. Agent Assist : Knowledge assist, smart reply, and summarisation concepts. Cloud Run / Cloud Functions: Production deployment for webhooks, GKE, or equivalent. Nice to have (Trainable) CX Agent Studio. Voice bot latency optimisation. Multilingual bot design. Analytics and tuning of conversation flows. Human-in-the-loop workflows.