Croatian & EN Customer Care-Accommodation Project (Remote in Greece)
Start Date: 8 May 2025 or 15/22 May (flexible)
Location: Remote from Greece
Languages: Croatian (C1) + English (B2+)
Work Schedule: MonFri, 10:0018:30 or 11:0019:30; occasional weekends
Support guests and hosts for a global accommodation platform. Assist users with reservations, account queries, and booking-related support in Croatian and English.
Key Responsibilities:
Provide accurate information and effective solutions via phone, chat, and email
Ensure customer satisfaction and adhere to quality and performance metrics
Collaborate with internal teams when necessary
Requirements:
- Fluent in spoken and written Croatian with upper-intermediate English, spoken and written
EU citizenship or valid residence card with full market access
Must reside in Greece or relocate prior to the start date
Stable internet connection for remote work
Willingness to work weekends occasionally