CSR Bilingual Part Time
Posted Updated
About the Role
Join InsureZen as a part-time Bilingual Customer Service Representative (CSR) and be a vital part of our team! You will be responsible for providing exceptional service to our clients in both English and Spanish. If you have a positive disposition and a passion for helping others, we want to hear from you!
Responsibilities
- Conduct inbound and outbound phone calls to clients.
- Gather quote intake information using provided scripts.
- Send out welcome emails and texts to new clients.
- Utilize company tools and templates for effective communication.
Requirements
- Bilingual in English and Spanish (reading, writing, and speaking).
- Previous experience in customer service is preferred.
- Positive personality with an energetic and helpful attitude.
- Proficient in using internal phone systems and email communication.
Nice to Have
- Experience in the insurance industry.
- Ability to follow provided scripts and templates effectively.
- Strong communication skills and high-quality writing.
Benefits
- Flexible part-time hours, ideal for work-life balance.
- Opportunity to work remotely from anywhere in Latin America.
- Comprehensive training and onboarding provided.
- Be part of a supportive and dynamic team culture.