Customer Advisor (Dutch)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Advisor for their office in Athens, Greece.

Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle transactions and payment-related inquiries, including refunds, manual charges, and payment tracking

• Onboard new B2B customers and support them throughout the initial setup process

• Maintain and update merchant information accurately within internal databases.

REQUIREMENTS:

• Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum C1+ level)

• Proficiency in MS Office and strong overall PC handling skills

• Strong analytical mindset with the ability to manage complex financial inquiries

• Excellent written and verbal communication skills

• Fast learner with strong numerical and data-handling abilities

• Problem-solving oriented with a proactive approach

• Team player who is comfortable multitasking and working toward targets

• Confident working across multiple systems and software tools.

BENEFITS:

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives.