Customer Advisor for Spanish Market

We are hiring Spanish speakers on behalf of our client running a project dedicated to a leading company dedicated solely to beauty, leveraging over 110 years of expertise to understand and fulfill the diverse desires and aspirations of consumers worldwide.

Responsibilities:

• Engage with customers through live chat, phone, emails, web forms, and social media platforms.
• Handle consumer requests, providing information and resolving complaints.
• Deliver exceptional solutions and services.
• Offer professional, accurate, and timely product and beauty advice.

Qualifications:

Must Have:

• Excellent communication skills, empathy, and a strong focus on customer satisfaction.
• Customer orientation, problem-solving skills, and the ability to work effectively in a team.
• Native-level proficiency in European Spanish plus proficiency in English (B2 and higher)
• Proficient IT skills, including the ability to efficiently use tools to report interactions.

- Availability to work in shifts.

Nice to Have:

• Previous experience in the cosmetics and luxury sectors.
• Knowledge and experience with digital and social media platforms.

- Prior customer service experience.

Working Hours: 40 hours per week (8 hours per day with an additional hour for lunch), Monday to Sunday from 08:00 to 20:00.

Apply today and become a part of a team that excels in beauty and customer service, delivering outstanding experiences to our valued consumers.