Customer Logistics Aftermarket CTTR

• Order Management (Order-to-Cash Process):

• Efficient and reliable customer order management in an international environment
• Order fulfillment as agreed with the customer "On-Time & In-Full" (OTIF)
• Maintenance of accurate order data in various SAP systems (including EDIs (Inbound/ Outbound), framework agreements with delivery schedules) and proper documentation
• Monitoring of orders/ call-offs; checking for order inconsistencies and clarification with involved interfaces
• Review/ creation of logistical master data; e.g., carrier, unloading point, sales district, partner functions
• Clarification of production status/ delivery status with internal interfaces (Demand Planning)
• Handling of backlogs (including allocation management) + proactive customer communication
• Organization of shipments and initiation of delivery requests to warehouse/ shipping
• Tracking/ ensuring successful goods receipt at the customer
• Regular and transparent order book reporting

• Communication (after order placement):

• Handling inquiries about:
  • Delivery time/ availability/ delivery date/ order status (if contract/ price list available)
  • Products and/ or services
  • Prices, if a predefined standard price list is available (public information)
  • Technical product information after order placement (according to catalog)
  • "Offering product alternatives" after order placement
  • "Receiving new product requirements" after order placement and forwarding to sales
• Responsible for customer escalations (e.g., capacity or bottlenecks)

• Complaint handling:

• Handling of logistical complaints including recording in the system

• Commercial training (apprenticeship) with initial professional experience in customer logistics or similar
• Knowledge of order processing esp. Export Business
• Logistics knowledge and logistics experience advantageous
• Strong assertiveness and communication skills
• SAP knowledge (several years of experience), SD module advantageous
• Fluent German and English language skills, both written and spoken
• Applications from severely handicapped people are welcome.

Employee need to be able to speak fluent English