Customer Operations Representative

Are you detail-oriented, structured, and eager to deliver real value to customers in a fast-paced B2B tech environment?

We’re looking for a proactive Customer Operations Representative to join our team and make sure our clients' digital presence is always on top!

As a Customer Operations Representative, you will be the backbone of our customer account management and online network presence. You’ll ensure our clients’ locations stay up and running with accurate, reliable data across all supported networks.

You’ll work closely with internal teams, solve tricky platform issues, and step in as an expert when guiding clients directly.

Why PinMeTo & What We Offer 🍕✨

• Modern Workspace in Gdańsk: Work on-site with our energetic team in Wrzeszcz, right by the PKP station and a major shopping mall for effortless lunch breaks and errands.
• Growth & Impact in SaaS: Get hands-on experience in a fast-growing tech environment, working with cutting-edge location data for global enterprise brands.
• Great Vibes & Swedish culture: Experience a flat hierarchy where your voice matters, celebrate wins together, enjoy fun team activities, and thrive in an inclusive, supportive atmosphere.
• Perks & Well-being: Enjoy a bright office stocked with daily snacks and fresh fruit, plus long-term health benefits and insurance packages.

You don’t need years of complex tech experience, we value structure, problem-solving skills, and a great attitude above all else!

• Language Skills (Must-have): You are fluent/business level in both Polish and English (written and verbal). You will lead communication and technical discussions in both languages.
• Great Communicator: You can take complex, technical, or network-related concepts and explain them in a simple, easy-to-understand way
• Detail-Oriented & Structured: You thrive when managing administrative tasks, keeping things organized, and digging into details with high accuracy
• Proactive Problem-Solver: You have a solution-oriented mindset and love investigating issues to find the best way forward.