Customer Service Coach
What You'll Do:
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Dispatch Work Orders - Identify scope, SLAs, and client requirements while maintaining adherence to dispatch policies and procedures
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Subject Matter Expert – Knowledgeable on dispatch and emergency vendor sourcing processes
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Data Entry - Enter information into our database and ensure consistency and accuracy
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Billing - Adhering to internal billing procedures and issuing payments as needed
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Professionalism - Demonstrate professionalism and effectiveness when communicating with internal and external customers while ensuring confidentiality and accuracy of internal and external data
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Flexibility - Perform ad-hoc projects and other duties as assigned not limited to Residential Dispatch
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Leadership – Monitor team chats and in person inquiries while providing accurate information related to processes and procedures
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Coaching – This role will complete shadowing and process audits to gather feedback for both agents and process improvement
What You Need:
- Education level – High School diploma
- Previous experience (> 4 years) in customer service call center environment essential
- Trades knowledge or dispatch experience required
- Flexibility, adaptability and able to juggle multiple projects and priorities in a fast - paced environment
Skills
As published by lever · 5 questions · 2 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Short answers (2)
- If yes, what position, dates of employment and which company? optional
- Please provide your minimum salary expectations.
Pick from a list (1)
- Have you ever worked for Lessen, SMS Assist, or Lessen Direct as an employee or temp employee?
Written answers (2)
- Are you authorized to work for any US employer?
- Will you require sponsorship for employment now or in the future?