Customer Service Representative Full time (Wedding Services)
Posted Updated
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Service Representative to start immediately!
Client business Overview: A Large bridal service business with high volume of brides daily. Heavily women-employed company. Currently producing custom software system. In scale mode expecting significant growth.
Goal: Hire a bridal coordinator to manage client workflows, bookings, emails, customer service, and project management for brides throughout their journey with the company.
Key Specific Tasks VA will do:
- Managing workflows and tasks in CRM (Dubsado)
- Email communication and customer service
- Invoicing and bookings management
Tools/Software to use:
- Dubsado (CRM system) - must have experience or ability to learn quickly
- Slack - for communication
- Asana - for task management
Qualifications:
• At least 3 years of proven experience as Customer Service Representative assisting international clients
• Excellent English communication skills, both written and verbal
• Impeccable interpersonal skills
• Familiarities with current technologies, like desktop sharing, cloud services, CRMs, and VoIP
• Experience with word-processing software and spreadsheets (e.g. MS Office)
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent phone, email, and instant messaging communication skills
• Tech Savvy
• Proactive attitude
• Able to work on a graveyard shift
Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps
Benefits:
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
Schedule: 9am-6pm EST (full time)
Location: This is a remote, PH-based job
Salary Package: PHP 38,000/month
Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
Skills
As published by lever · 34 questions · 2 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn Profile URL
Short answers (9)
- Current Monthly Salary/Compensation (USD)
- Expected Monthly Salary/Compensation (USD)
- Current Location (City, Country)
- Who referred you to this position? Enter their first and last name here. optional
- Website, blog or portfolio:
- Website, blog, or portfolio: optional
- Who referred you to this position? Enter their first and last name here. optional
- Desired salary
- What is your earliest start date?
Pick from a list (19)
- What is your current availability to start? optional
- What experience level do you have for this position? optional
- How did you hear about this job? optional
- Have you worked for Wing Assistant before?
- . Are you available to work during the US timezone required for this position?
- Wing Assistants are enrolled in a screen monitoring program for Quality Assurance purposes. Are you okay with this arrangement?
- Are you open to helping clients with standard virtual assistant/admin tasks in addition to the specialized tasks associated with this role?
- Would you be willing to make phone calls on behalf of the client, as needed, if required?
- Are you willing to take on additional responsibilities and allow your role to evolve based on your skillset, previous experience, and the needs of the client to ensure a successful working relationship?
- Which industries have you worked in? (Select all that apply.) optional
- Can you work weekends?
- What experience level do you have for this position? optional
- How did you hear about this job? optional
- Are you currently employed or working on any projects?
- If you are currently employed, what is your notice period? optional
- Have you worked for Wing Assistant before?
- During what time of the day can you work?
- Wing Assistants are enrolled in a screen monitoring program for Quality Assurance purposes. Are you okay with this arrangement?
- Do you have a backup laptop/computer?
Written answers (2)
- Desired salary per month (in your local currency):
- Please use https://www.wingintro.com/ to record a brief introduction highlighting your experience and key achievements. Once completed, paste your recording link here.
Attachments (4)
- Please upload a screenshot of your main internet download and upload speeds. You may use https://www.speedtest.net/ to test your connection. The screenshot should look as follows: https://imgur.com/BITfji6
- Please upload a screenshot of your backup internet download and upload speeds. You may use https://www.speedtest.net/ to test your connection. The screenshot should look as follows: https://imgur.com/BITfji6
- Please upload a screenshot of your computer specifications. The screenshot should look as follows: https://imgur.com/Rv1iOfL
- If yes, please upload a clear photo of your backup laptop/computer optional