Customer Success Lead
Posted
This is a remote position.
Onboard new customers to HealthArc by guiding them through initial configuration and providing training and best practices
- Grow HealthArc accounts by helping customers to increase utilization. Be the first point of contact for customer issues
- Recruit nurses/care coordinators and kick off client onboarding and maintain relationships with Health Providers
- Focus on essential customer activities, including sales forecasting, account renewal, and upsell/growth
- Resolve any issues and questions raised by program administrators
- Enable program administrators to provide effective support to their patients/participants
- Manage device support for program administrators and participants/patients
- Report customer feedback and issues to help development teams to improve the product.
- Work with sales admin, customer support, and finance teams to resolve order, technical, and billing issues
Requirements
Bachelors Degree or higher in business or related technical field
- 2+ years previous experience in customer success/account management or similar role
- Willingness and ability to learn both the technical and medical aspects of HealthArc offering to develop a strong knowledge and position yourself as an expert
- Desire to work hard and collaborate cross-functionally within a diverse, start-up environment
- 80% overlap with US timezone working hours. Background in healthcare would be a huge plus.
- Analytical skills. Technically savvy, but not too technical. Comfortable speaking in Zoom video meetings
Benefits
1. Health and Wellness Benefits
- Medical Insurance
- Accidental Insurance
- Annual Health Checkups
2. Financial Compensation
- Competitive salary
- Performance-based annual bonuses
3. Work-Life Balance
- Flexible working hours and remote work options.
- Paid time off
4. Company Culture and Perks
- Positive work environment and inclusive culture
- Employee recognition programs
- Annual Company events/Off sites