Customer Success Manager / Project Manager (client communication)

We're CBD Local — an SEO and growth agency with 8 years in the US CBD/hemp niche. We need a real communicator: a Customer Success / Project Manager who owns the relationship with our clients and gets their tasks solved. 🤝
Your tasks:
Be the main point of contact for US clients: calls, chats, email — keep them informed and calm
Collect client requests and turn them into clear tasks for the team
Manage project delivery: priorities, deadlines, status updates, follow-ups
Manage client expectations and resolve issues before they escalate
Run regular check-ins and reports; keep clients seeing value from our work
Work hand in hand with the SEO and marketing team to make sure everything gets done
You're a fit if you:
Have experience in customer success, account management or project management
Are a strong communicator — clear, proactive, calm under pressure
Speak English at B2+ (clients are US-based) and native Ukrainian/Russian
Are organized and can juggle several clients and projects at once
See a problem and bring a solution, not an excuse
What we offer:
💰 $1200 base + KPI bonuses
🌍 International clients and a grown-up, professional team
🏡 Remote work, flexible schedule
📈 Real impact on client results and on how the agency grows
If you love talking to people and getting things done — this role is for you. 🎯