Customer Support Representative (CSR I) Apprentice
About HighLevel:
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our People
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organisation built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our Impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts.
About the Role:
We're looking for a Customer Support Representative (CSR I) Apprentice to join our customer support team for a 12-month apprenticeship. This is a full-time, hands-on role designed for individuals looking to build a career in customer support and SaaS technology.
You'll work alongside experienced support professionals to troubleshoot customer issues, deliver exceptional customer experiences, and develop strong technical and problem-solving skills.
Mentorship: Guided by experienced customer support professionals and team leads throughout the programme.
Learning: Hands-on product training, customer interaction, technical troubleshooting, and potential conversion to a full-time role based on performance and business requirements.
Programme Details:
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Work Type: Apprenticeship
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Department: Customer Support
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Duration: 12 months
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Shift Timings:
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8 AM–5 PM CST, Monday–Friday
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4 AM–1 PM CST, Monday–Friday
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Monthly Stipend: 32,000
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Location: Remote – India
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Programme Start: November 2026
What you will do:
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Handle customer queries through chat, email, Zoom, and calls.
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Troubleshoot and resolve common product and configuration issues.
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Escalate complex technical issues with clear documentation.
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Deliver excellent customer experiences through professional and empathetic communication.
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Learn HighLevel's products, tools, and support processes through hands-on training.
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Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
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Leverage AI tools to improve support efficiency and customer experience.
What We're Looking For:
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Recent graduates or individuals looking to start a career in technical customer support.
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Strong English communication skills, both written and verbal.
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Basic technical aptitude and interest in SaaS products and technology.
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Good problem-solving skills and a customer-first mindset.
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Ability to handle challenging customer situations with patience and empathy.
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Willingness to learn new tools, processes, and technologies quickly.
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Strong attention to detail and ability to work collaboratively in a remote environment.
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Familiarity with ticketing tools like Freshdesk, Zendesk, or Zoho is a plus.
HighLevel India Apprenticeship Policy:
This Apprenticeship Policy is issued pursuant to and in compliance with the Apprentices Act, 1961 (as amended), the Apprenticeship Rules, 1992, the National Employability Enhancement Mission (NEEM) Guidelines (if applicable), and the National Apprenticeship Promotion Scheme (NAPS) Guidelines notified by the Ministry of Skill Development and Entrepreneurship.
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary, and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our Privacy Policy before submitting your application.
Skills
As published by lever · 13 questions · 2 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Short answers (1)
- Are you registered under NAPS (National Apprenticeship Promotion Scheme)? If yes, please mention the duration for which you worked under your NAPS registration.
Pick from a list (10)
- What is your year of graduation or postgraduate completion?
- Have you ever worked, or are you currently working, as a full-time employee with any organization?
- Do you have access to a personal computer/laptop that meets the minimum technical requirements needed for this apprenticeship (8 GB RAM, modern 4-core processor, and at least 10 GB free storage)?
- Do you have a stable internet connection with at least 25 Mbps download and 10 Mbps upload speeds?
- Are you legally authorised to work in India?
- Will you now or in the future require sponsorship for employment (e.g., work visa, visa transfer) in India?
- Are you an Overseas Citizen of India (OCI) cardholder holding a foreign passport?
- Are you available to commit to a full-time apprenticeship for 12 months?
- We may start the apprenticeship in November 2026. Are you okay with this timeline and ready to begin?
- Which of the following shift schedules are you comfortable working? Please select all that apply. optional
Written answers (2)
- Why are you interested in this apprenticeship at HighLevel, and how do you believe it aligns with your career goals?
- Have you ever worked for an employer who deposited Provident Fund (PF/EPF) contributions for you?