Customer Support Specialist
True Sea Moss is hiring a Customer Support Specialist!
If you’re looking for a role where empathy, curiosity, and clear communication really matter — come start your journey with us.
At True Sea Moss, we believe that wellness should feel real, simple, and shared. Every jar we ship carries a piece of wild ocean goodness — and every conversation with a customer should feel just as genuine. That’s where you come in.
Who Are We Looking For?
● You’re naturally curious, calm under pressure, and energized by helping others.
● You grasp ideas quickly, ask thoughtful questions, and can translate guidelines into warm, human replies.
● If you thrive on feedback and find joy in a neatly resolved ticket, we want to meet you.
What You’ll Be Doing
● Assist customers across email, chat, and social channels (Instagram, TikTok, etc) — answering questions, tracking orders, and solving everyday issues
● Document common questions and help keep our internal knowledge base tidy and up-to-date
● Collaborate closely with senior support leads to refine workflows, templates, and FAQs
● Track key metrics (response time, CSAT) and share insights with the team
● Spot patterns in feedback and flag opportunities to improve our products, policies, or processes
What You Bring
● A genuine desire to help people and represent a mission-driven brand with empathy
● Strong written English and fluent Russian
● Hands-on experience with Zendesk — you've worked with tickets, macros, and views, and can navigate the platform confidently from day one
● Solid organizational habits: you keep to-dos, follow checklists, and enjoy a good SOP
● Growth mindset: you welcome feedback, ask questions, and iterate fast
Why Work With Us
Customer support isn’t a cost center here — it’s the beating heart of our promise to consumers.
As an early member of the team, you’ll have room to stretch, experiment, and see the direct impact of your work on thousands of wellness journeys.
How We Show Care
● A personalized welcome kit full of True Sea Moss goodies
● Sports reimbursement to keep your body as nourished as your mind
● Extra vacation days on top of local holidays
● Monthly coaching sessions to accelerate your professional growth
● Corporate English classes if you’d like even sharper language skills
● WHOOP membership for holistic health insights
● Coworking stipend so you can choose your perfect workspace
● Team off-sites and creative project grants to spark inspiration
Learn more about us: https://trueseamoss.com/
Sound like you or someone you know? We’d love to hear your story.
Let’s grow something true together.