Deputy Manager - Transactional Quality (RTR/ Record to Report/ Accounts Payable/ AP/ FNA) - Gurgaon

•Hands-on experience in Accounts Payable (AP) and Record to Report (RTR) processes with strong understanding of invoice processing, vendor management, reconciliations, journal entries,•Deliver 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU•Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets•Deliver sampling and stratification strategy based on Compliance checks, financial processes (volume & Value mix) Errors, Customer priorities & Agent performance •Ensure continued calibration to the quality framework •Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting•Facilitate Kaizen initiatives within the team•Collaborate with ops for customer complaint resolution process•Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook•Responsible for timely & accurate reporting, updates and business insights•Support in performing transaction audits, reporting and calibration•Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring

BCOM