Developer Success Engineer

• Help customers integrate with the Finch API at scale by leading developer implementations across hundreds of providers
• Identify opportunities to prioritize product improvements and build solutions to address customer feedback, goals, pain-points and usage trends analysis
• Troubleshooting and enhancing experiences with various API authentication and authorization methods; particularly OAuth
• How to continuously evolve and improve the DSE function by developing internal and external workflows, processes, recommended applications, and relationship models to derive insights with customers
• How to augment our customers’ technical architectural to reduce friction within the employment data ecosystem
• Pull and assess data, qualify solutions, grok and present learnings to executive leadership
• Uncover and map creative solutions to enhance our customers’ customer experience
• Advance documentation and resources to simplify the ways developers work with Finch
• Develop subject matter expertise to ensure Finch is up-to-date with the latest developments in the employment data API space
• Become a trusted advisor by generating a perspective on market trends and needs in order to influence employee data strategy and Finch’s vision

Benefits

• $1K to build your home office
• 401(k) retirement program
• Equity to full-time teammates
• Stipend for co-working spaces
• $100/month wellness stipend
• Professional development budget
• $600/month stipend for groceries
• Company-wide off-sites twice a year

• Excellent communication skills; the ability to troubleshoot with technical audiences, while explaining complex technical concepts to non-technical stakeholders
• Ability to frequently context switch, maintain organization and execute across several initiatives
• Familiarity with development frameworks such as NodeJS, PostgresSQL, or Redis
• Exposure to assessing API endpoints failures, working with databases and/or backend technologies
• Genuine curiosity in a space that hasn’t been fully explored or defined; you’re on the vanguard of a budding industry
• Experience using a cloud provider; AWS is a bonus
• Strong understanding of API design and development
• Exposure to payroll integrations, employee benefits ecosystem, and/or HR system or accounting architecture
• Technical end-to-end project management
• Professional Services, Solutions Architect, Solutions Engineer, and/or consultant experience
• Experience using Git in a professional environment
• Experience using a distributed messaging system