Distribution Agent - Warehouse

Daily process and input of all customer orders and distribution accounts.

· Provide daily operational reports that are accurate and timely.

· Run stock reports to check for product availability.

· Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.

· Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.

· Rate domestic transportation bills.

· Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.

· Trace orders as required and notifies customers of any activity concerning their order.

· Ensure accurate and timely client and vendors billing.

· Maintain damage records and backorder logs.

· Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.

· Input all receipts, putaways, moves, picks, shipments and cycle counts

· Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

· Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.

· Report customer feedback to management, including any signs of customer dissatisfaction.

· Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.

· Contribute to maintain strong relationships with vendors (trucking companies, and others).

· Provide support with other miscellaneous projects, filing and research

· Maintain a current and accurate DLSOP that details the processing requirements for each account.

· Answer phone calls according to Expeditors standards

· Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

· Meet KPI standards, as per the company’s procedures

· Ensure smooth and timely freight process flow

· Track and Trace Air Export Files and reporting

· Use Tree View on daily basis

· Ensure arrival notices are communicated to overseas and customers

· Interact with our customers in arranging their international shipments, meeting customer service standards.

· Understand department process flow, and looking for best practices to improve operational efficiency and productivity

· Overseas communications, timely responses to emails and requests (internal and external)

· Escalation of problems to Management when necessary

· Attend training classes when required and meet company standards of 52 hours training per year per employee.

· Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Pro-active, strong organizational skills.

• Good Microsoft Office skills

• Fluent in operational English, both oral and written