Workster collaborates with a leading Outsourcing/BPO company that is looking to recruit Dutch-speaking Client Service Advisors to join their offices in Barcelona and support a worldwide giant of the audio equipment industry.

Your Role

• Support customers over the phone, email, and chat
• Communicate with customers to find the best solution to their problem
• Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business
• You will use the latest technology and AI integrations and become an expert in this field
• Control and handle payment inquiries from sellers and buyers through various client platforms
• Flagging and escalation of customer queries and coming up with suitable solutions
• Mapping and improving business processes to enhance customer journey and satisfaction.
  

Your Qualifications

• Native level Dutch and fluent English
• Customer service is in your DNA and you have at least 1 year experience in the field already
• Good IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products
• Excellent communication skills
• You are proactive and solution-oriented
• You can think outside the box to always find a solution for the customer
• A technical background is an advantage
• You are proficient with computers and can type at lightning speed
  
  

The Offer

• Fantastic location in Barcelona
• Amazing schedule, Mo-Fr 09-18h
• Great base salary
• Fully paid training
• Awesome career development programs, specialized courses, and language classes