Dutch Customer Service Expert (Search Engine)

Workster supports a leading BPO player in the industry in their pursuit to increase their Dutch-speaking Customer Service Team a major worldwide tech company. As a Customer Support Specialist, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.

Your Role

• Respond to customer requests via phone, email, chat, social media, and messaging channels.
• Offer first-class tech support to clients for the brand;
• Provide customer tech support via phone and email, serving as the client’s first point of contact
• Conduct initial diagnostics of client problems using the available processes. For more complex issues, escalate to the appropriate department
• Continuously work on improving client satisfaction by being proactive during diagnostics, such as using YouTube tutorials for additional support
• Communicate with customers by email or phone to provide product information, follow up on orders, handle minor repairs, and address complaints

Your Qualifications

• C1 level of Dutch
• Good English skills (B2)
• Based in Lisbon or willing to relocate
• previous CS / BPO experience is an advantage
• good PC skills
• fast decision-maker, with positive outlook
• be available to work flexible hours and days

The Offer

• Competitive base salary and benefits
• Fantastic relocation package to one of Europe’s most prestigious and “in” cities, including accomodation
• Great schedule – Monday to Friday, 08am – 8pm, Weekends 08am-5pm, 2 days off, 40h per week
• Private health insurance
• Enrich your CV by working for a major worldwide brand
• Multicultural Team
• Modern office in an excellent location in Lisbon