Dutch Customer Support - Work from Home - Based in Portugal
Posted
Responsibilities:
- Communicate effectively with Dutch-speaking customers via phone, email, and chat to address inquiries and provide support.
- Ensure a high level of customer satisfaction by understanding and meeting customer needs promptly and professionally.
- Resolve customer issues by utilizing problem-solving skills and collaborating with relevant internal teams.
- Maintain accurate and detailed records of customer interactions in our customer relationship management (CRM) system.
- Stay informed about company products, services, and policies to assist customers effectively.
- Contribute to a positive team environment and share insights to enhance overall customer support quality.
Requirements:
- Fluent in spoken and written Dutch.
- Be based in Portugal or willing to relocate and work from Portugal
- Strong communication and interpersonal skills.
- Customer-focused