ECM Officer

What you’ll do

As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.

We are looking for an ECM officer to join us on a full-time basis to contribute to the continued success of the team.

The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.

In this role you will be involved in the following:

• Direct responsibility for the management of the ECM system
• Responding to alerts on the system of calls being missed
• Liaising with carers on their attendance and why visits may be late.
• Running reports for management
• Providing support to staff members as required.
• Adhering to company privacy policies and procedures at all times.

What you need

You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.

Who We Are:

At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.

Our Values:

• COMMUNITY: Stronger together, building a thriving culture.
• COURAGE: Boldly shaping a better future.
• HEART: Passionate and dedicated—what we do matters.

Ready to Make a Difference?

Apply today and help transform lives in your community.

CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.