EN - Reception Agent
Posted Updated
- Answering phones and giving guests all information about the hotel.
- Making reservations, welcoming guests to the hotel, opening accounts and entering the customer's expenses into these accounts.
- To convey all kinds of information about the guests' needs and the duration of their stay at the hotel to other departments in the hotel (Housekeeping, Food & Beverage).
- To collect guest invoices and give them to the Manager at the end of the day along with accounting and statistical information.
- Dealing with reservations and information requests made to the hotel by e-mail, fax or telephone, and recording all confirmed reservations in the computer system.
- Reporting to the FO Manager.
- Checks unpaid debts and follows up on them.
- Optimizes the hotel's average room rate and the hotel's occupancy rate.
- Checks your cash register.
- Issues guest invoices and collects these invoices.
Your experience and skills include:
Service focused personality is essential
- Experience is an asset
- Prior experience working with Opera or a related system.
- Able to communicate in written and spoken English.
- Successful problem-solving skills.
- Able to work shift in terms of working hours.