EN - Reception Agent

Reception Agent• Welcomes guests as soon as they arrive with great care and attention
• Helps encourage customer loyalty by building friendly, personalised relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
• Has an impeccable attitude which conveys the image of the brand and hotel • Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
• Handles phone calls
• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
• Handles reservations
• Prepares and serves snacks or breakfasts outside of the restaurant's opening hours. • Respects the procedures concerning invoicing and cash operations
• Manages the cash under his/her responsibility

**Required Qualifications:** - Substantial experience in a customer-facing role within the hospitality sector or equivalent service environment - Proficient English and Fluency in Italian or Russian is required. communication skills; additional language proficiency is advantageous - Competency in hotel management systems and Microsoft Office applications

• Strong organisational skills and meticulous attention to detail with the ability to manage multiple priorities effectively - Reliable cash handling and financial transaction management with a commitment to accuracy - Professional demeanour that represents the brand effectively and creates a welcoming environment for - Availability for varied shift patterns, including evenings, weekends, and public holidays

• Good interpersonal skills, guest-oriented and service-minded.

• Team spirit.

• Good listening skills and the ability to anticipate guest needs.

• Good presentation and confident communication skills.

• Dynamic.

• Sales-oriented.

experience is an asset
Prior experience working with Opera or a related system
Fluency in Italian or Russian is required.
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.