Guest Service Agent

We are seeking an enthusiastic and customer-focused Guest Service Agent to join our team in Dubai, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.

• Warmly welcome and efficiently check-in guests, providing a friendly and professional first impression
• Manage guest inquiries, requests, and concerns promptly and courteously
• Process check-outs and handle billing accurately, ensuring a smooth departure experience
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests
• Promote hotel amenities and loyalty programs to enhance guest experience and drive revenue
• Handle reservations and room assignments efficiently
• Maintain the front desk area in a clean and organized manner
• Assist with administrative tasks such as report generation and inventory management
• Ensure compliance with hotel policies and safety procedures at all times

• Previous experience in a similar guest service role, preferably in a hotel or hospitality setting
• Strong written and verbal communication skills in English;
• Fluency in Arabic, both written and spoken, is required
• Excellent interpersonal skills with the ability to interact professionally with guests and team members
• Proven ability to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with a commitment to accuracy in all aspects of work
• Proficiency in hotel management systems and basic computer skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to remain calm and empathetic when handling guest concerns or complaints
• Knowledge of UAE culture and customs is beneficial
• High school diploma or equivalent; hospitality-related education is a plus
• Positive attitude and enthusiasm for delivering exceptional customer service

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world