Guest Service Associate - Front Office
Posted Updated
- Greet guests warmly and professionally, providing swift and seamless check-in and check-out experiences
- Address guest inquiries and resolve complaints in a timely and empathetic manner, consistently exceeding expectations
- Maintain detailed records of guest interactions and preferences to enhance personalized service delivery
- Respond proactively to special requests and communicate effectively with other departments to ensure guest satisfaction
**Front Office Operations**
- Manage room bookings and maintain accurate reservation records using the property management system
- Monitor and update room status in coordination with the Housekeeping department
- Maintain comprehensive front office logs and shift reports with meticulous attention to detail
- Process check-ins and check-outs efficiently while ensuring all administrative procedures are followed
**Administrative & Coordination**
- Maintain records of banquet functions and special events within the hotel
- Liaise with various departments to resolve day-to-day operational and administrative issues
- Adhere to all procedures and standards outlined in the hotel's operations manual
- Identify and implement service improvement initiatives to enhance guest experiences
**Team Support & Collaboration**
- Support team members in delivering consistent, high-quality service standards
- Contribute to a collaborative and inclusive work environment
- Communicate transparently with management regarding any matters affecting hotel operations
- Assist with additional responsibilities as delegated by management
**Required Qualifications**
- Diploma in Tourism, Hospitality Management, or equivalent qualification
- Minimum 6 months to 1 year of relevant front office or guest service experience (freshers with strong hospitality background are encouraged to apply)
- Excellent proficiency in English (reading, writing, and oral communication)
- Proficient working knowledge of Microsoft Excel, Word, and PowerPoint
- Experience with Opera or similar Property Management Systems
- Strong interpersonal and communication skills with ability to interact professionally with diverse guests
- Demonstrated problem-solving ability and conflict resolution skills
- Excellent organizational skills and attention to detail
- Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously
- Professional demeanor and commitment to customer service excellence
**Preferred Qualifications**
- Proficiency in additional languages; basic understanding of local Tamil or Telugu languages is advantageous
- Prior experience in a hotel or hospitality establishment
- Familiarity with hotel front office procedures and guest service protocols
- Certification in hospitality or customer service training
- Experience with other hotel management systems or booking platforms
Apply
Shortlist
- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities