Help Desk Analyst
Posted Updated
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.
We are now hiring a Full-Time Help Desk Analyst in Philadelphia, PA. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
- Provide prompt, courteous support company wide, in person or via phone or email
- Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
- Understand and Follow documented service operations, policies, and procedures
- Provide prompt, courteous, and complete resolution of customer requests
- Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
- Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
- Travel to local offices to troubleshoot and resolve issues
- Document, track and monitor technical problems and solutions
- Prepare activity reports
- Inform management of recurring problems
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Administer help desk software
Minimum Requirements
- Minimum one year of professional IT experience
- Audio / Visual experience a plus
- Valid Driver's License
- Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
- Experience supporting Android and iPhone, Mobile Device Management a plus
- Logical troubleshooting skills
- Excellent time management and interpersonal skills and a high-level attention to detail
- Understanding of best security practices and continual updating of knowledge base
Why Community Options?
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
Community Options is an Equal Opportunity Employer M/F/D/V