Help Desk Specialist- IT Support (LATAM only)
Posted Updated
Summary
Remote Help Desk Specialist providing IT support, troubleshooting hardware/software/network issues, and managing Zoho CRM for a LATAM-based team. Requires 7+ years IT support experience, English C1, and Spanish fluency.
This is a remote position.
Only LATAM-based candidates (bilingual in Spanish and English)
Are you atech-savvy problem solverwho loves troubleshooting and keeping systems running smoothly? Do you thrive in a fast-paced environment whereefficiency and customer supportgo hand in hand?
AtGOA-TECH, we’re looking for aHelp Desk Specialistwith anIT backgroundto provide top-notch support and ensure seamless operations for our team and clients. If you have experience withCRM systems (Zoho preferred), IT troubleshooting, and system management, we want to hear from you!
What You’ll Do:
- Providetechnical supportto internal teams and clients.
- Troubleshoothardware, software, and networkissues.
- Manage and optimizeZoho CRMand other business tools.
- Install, configure, and maintainIT systems and applications.
- Document and resolve technical inquiriesefficiently and effectively.
- Assist withsecurity protocols and system updates.What We Need:
- Proven experience inIT support, help desk, or technical assistance.
- Familiarity withCRM systems (Zoho preferred)and cloud-based tools.
- Strongproblem-solving and communicationskills.
- Ability to workindependently and collaborativelyin a remote setting.
- Proficiency inEnglish (C1 level)– Spanish is a plus!
- Knowledge of basicnetworking, cybersecurity, and troubleshooting best practices.
Requirements
- Proven experience in IT support, help desk, or technical assistance. (+7 years)
- Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively in a remote setting.
- Proficiency in English (C1 level) – Spanish is a plus!
- Knowledge of basic networking, cybersecurity, and troubleshooting best practices.
Benefits
- 100% Remote Work– Work from anywhere!
- Weekends OFF– Because work-life balance matters!
- Growth Opportunities– Expand your IT skills and advance in your career.
- Competitive Salary– Based on experience and expertise.
READY TO JOIN THE TEAM?Apply now!