IT Applications Support Engineer

- Transport Client stories Resources | | IT Automation Support Full time | Almelo, Netherlands Ready to Join the Backstage Crew? Whether you're on the warehouse floor or behind a screen, you'll find: - Strong connections with colleagues who support and celebrate you. - Fast growth in a company that's expanding across Europe, the US, and Asia. - High energy in a dynamic environment where no two days are the same. - Guided freedom to take initiative, solve problems your way, and grow your career. So if you're ready to roll out the red carpet for our clients - and for each other - we've got a spot for you. Behind the scenes is where the real excitement begins. Ready to join us? To fuel the rapid expansion of our automation programme, we are strengthening our IT team with an IT Applications Support Engineer focused on warehouse automation software . In this role, you will support all automation-enabled Bleckmann sites globally and act as the primary IT contact for our automation platforms and suppliers. What You Will Do As our IT Applications Support Engineer - Automation, you will ensure the stable daily operation of our warehouse automation systems - including AutoStore and the Kardex Control Center (KCC) Warehouse Control System . These systems interface with our two WMS platforms: Manhattan WMS (Active Omni) and Blue Yonder (JDA) . You will be a crucial link between our warehouse operations, internal IT teams, and automation suppliers. Key responsibilities include: - Deliver 1st and 2nd line software support for AutoStore and KCC WCS across all Bleckmann automation sites, with a focus on the Dutch region (Bergen op Zoom, Roosendaal, Almelo). - Log, triage, and follow up on incidents in TopDesk using the P1-P4 priority framework, escalating when needed. - Diagnose issues across the end-to-end automation stack, including WMS-WCS communication errors, TCP/IP connection failures, integration issues, and pick/put logic...